Privacy Contact
Before You Start
If you want to exercise your privacy rights, or have any other concerns, questions, or complaints regarding privacy, please submit your question or request here.
In order to ensure that your question or request can be solved in a timely manner, please select the most suitable question category and provide us with related information. We strongly advise that you to read the FAQs first as you may be able to find the answer to your question without having to wait for a response.
Please understand that our privacy team will only respond to privacy-related questions. For general customer support inquiries relating to product-related purchase, delivery, payment or return issues, please contact SHEIN Customer Support
Questions related to exercising data rights
Learn how to exercise your data rights through the privacy settings and tools provided by SHEIN
Access your personal data provided to SHEIN or obtain a copy of this data
Rectify the personal data you provided to SHEIN
Delete the personal data you provided to SHEIN
Reject marketing emails from SHEIN
Delete your SHEIN account, or solve the problems encountered when deleting your account. All data related to the account will be deleted once the account is deleted.
If you are a California consumer, you have the right to opt out of the sale of your information
If you have any problems when exercising your data rights, please select this option
Questions or Suggestions on Privacy Issues
Ask questions or submit suggestions related to privacy
If you want to ask privacy-related questions about our products or services and/or have any suggestions on our privacy protection practices, please click here and fill in the form with your questions.
Complaints and Reports on Privacy Issues
File a complaint about the problem you encountered
If you want to complain or report issues related to privacy protection, such as the violations of the collection and use of data, other privacy vulnerabilities in our products or services, potential data leakage incident, etc.
Please click here and fill in the form with your questions.
Please note: Should the question categories listed above not address your privacy-related concerns, or if you have encountered difficulties in submitting your request(s), you can also contact us by emailing data@shein.com .