Dear SHEINers, due to the high return request volume, your return process may be delayed, we are doing our best to process your return. We are hoping for your kind patience and thank you in advance for your understanding.
Returns & Exchanges
It‘s bummed to us if you're not 100% satisfied with the items you received, we gladly accept returns postmarked within 15 days after the date of delivery and we have made the returns so easy for you!
As per the time limit of return is 15 days:
1. If different packages have a delivery time gap of less than 15 days, returns can be processed together and within the return timeframe.
2. If different packages have a delivery time gap of more than 15 days, please process the returns separately to stay within the return timeframe.
Easy Return
Process for self-help return
1. Sign into your SHEIN account.
2. Find the order in My Orders , click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. Select the mailing method: self-sending or pick-up service (choose the pick-up address and post office required information).
5. The logistics company will contact you as soon as possible, please wait for the courier to pick up the package or take the sealed package to the nearby mailing point and send to the address of SHEIN return center.
6. We will confirm the parcel immediately after we receive the return, update the status of the return and refund within 7 working days. The refund will be returned to you SHEIN wallet or to your original payment account.
Return with the help of customer service
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason. You will receive a response as soon as possible. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your SHEIN wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
*If your order is paid by COD, then your wallet balance cannot be withdrawn, it can be used together with coupon code and points on your next purchase.
Return Conditions
1. Return Time & Order Status
a. Returns must be postmarked within 15 days after the date of delivery.
b. Orders must be delivered, and the address of the recipient must be in India.
c. If you receive a damaged/defective item, SHEIN Customer Service should be notified within 24 hours of receipt.
2. Unavailable Return Items
The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, underwear, event & party supplies, DIY supplies, pet supplies, beauty, jewelry and accessories (except scarves, bags, and mermaid blankets).
3. Bundling Promotion Items Return/Items with Certain Promotions Return
a. All items in bundling promotion are not eligible for partial cancels, exchanges, or returns.
b. Items with non-returnable marks and free gifts cannot be returned.
c. Items with 'non-returnable', 'flash sale', 'promotion item cannot be returned' marks as well free gifts, cannot be returned and exchanged.
d. Items returned must be in their unused condition with the original packing. We do not accept returned item(s) that have been worn, damaged, washed, or altered in any way.
4. Regarding Mismatched Products
We do not accept returned items that were sent back by you directly without checking with us first. Please be sure to double check your returns before shipping them out, we will not be held responsible for the return of non-SHEIN products.
5. Return Method & Cost
We do not offer Freight to Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Please Note: SHEIN reserves the right not to process returns in the following situations:
1. Return Exceeds the return time limit
2. Return Non-SHEIN Items
3. Return items belong in the NON-Returnable category
4. Return without application.
Refunds
1. Refund method
The refund will be initiated to your SHEIN Wallet or the original payment account per your request.
2. Refund process time
a. Refund will be initiated within 48 hours from SHEIN side upon receipt of your package.
b. If you choose SHEIN Wallet , the money will be refunded to your SHEIN account( within 24 hours after SHEIN initiated).
c. If you choose Original Payment Account , specific time of the money refunding to your original payment account according to your payment mode/bank account (normally takes 2-10 working days after SHEIN initiated).
3. Deduction
Pick-up service charge for ₹ 65 will be deducted from total refund. Self-sending shipping fee will be at your own cost.
Please Note: Refunds will be initiated for items price only, other fees like shipping guarantee, shipping, COD service charges are non-refundable.
Return Address
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our returns address and will affect the processing of your return.